Information on the protection of your personal data

Your Motrio repairers take every precaution to ensure that your personal data is treated safely and in compliance with the regulations.   Vous trouverez ci-dessous des informations détaillées sur le traitement de vos données personnelles dans le cadre de l'utilisation de ce site internet. Below you will find detailed information on the processing of your personal data in connection with the use of this website.   La liste des membres de son réseau et leurs coordonnées sont disponibles sur le site internet grâce à l'outil « Trouvez un établissement ». The list of network members and their contact details are available on the website using the "Find an establishment" tool.

General
What are your personal data used for ?
We collect your personal data when you fill out a form on our website, when you contact us by email, phone, live chat or any other means. Nous pouvons aussi obtenir des informations complémentaires vous concernant par le biais d'autres sociétés de notre groupe en particulier. We may also obtain additional information about you through other companies in our group in particular. Nous utilisons vos données personnelles afin de : We use your personal data to:

Aims Legal basis
Manage your requests (request for information, appointments, quotes, ...) This treatment is justified by the pre-contractual relationship resulting from your request.
Manage your user account This treatment is justified by the execution of the contract that you concluded with us .
Manage your claim This treatment is based on our legitimate interest (improvement of our products and services and prevention of legal actions).
Manage your participation in our quizzes This treatment is justified by the execution of the contract that you have concluded with us (acceptance of the contest rules)
Conduct research and development activities This treatment is based on our legitimate interest (improving our products and services).
Monitor our activities (reporting) This treatment is based on our legitimate interest (measuring the performance of our business and improving our products and services).
Respond to any requests for exercise of rights in relation to your personal data (see section on "your rights")) This treatment is based on our legal obligations and includes verification of your identity
In general, we are committed to collecting only the personal data that is necessary for each of the purposes for which we process your data. As such, the mandatory nature of the responses is indicated in the collection forms. They are necessary to meet your request, or to comply with our legal or regulatory obligations. If you do not wish to provide the required data, we will not be able to process your request. Other information is intended to know you better, especially to send you personalized advertising messages and are therefore optional. You are free not to inform them.
How long are your data kept?
n accordance with the regulations, we undertake to keep your personal data only for the duration necessary for the accomplishment of the purposes. Afin de calculer ces durées de conservation, nous nous appuyons notamment sur les critères suivants In order to calculate these retention periods, we rely in particular on the following criteria:
  • The duration of your contract, if you have a contract with RENAULT or the members of its network,
  • he time required to process your request or claim,
  • The length of time your user account is open (if you have opened one), except in case of inactivity for 3 years,
  • Your interest in our commercials,
  • The need to keep a certain history of your interactions with us, for the good management of our commercial relationship,
  • Our legal or regulatory obligations.
We are required to keep, in archive, some of your personal data to be able to respond to any legal action, and for the duration of prescription provided by the applicable legislation.
Who has access to your data?
Personal data concerning the User such as last name, first name, e-mail address and some information about his / her Vehicle are essential to allow the User to create an account, to use the Services and to receive if accepts offers of new services and products. Les données à caractère personnel pourront être communiquées au Réparateur qu'il aura choisi ainsi qu'aux sous-traitants de RENAULT liés par un engagement de confidentialité situés dans et hors de l'Union Européenne. Personal data may be communicated to the Repairer he or she has chosen as well as to RENAULT subcontractors bound by a confidentiality agreement located within and outside the European Union. RENAULT pourra également communiquer les données à caractère personnel dans le cas où elle serait dans l'obligation de les divulguer à un tiers autorisé afin de se conformer à toute obligation légale, ou pour appliquer ou faire appliquer les présentes. RENAULT may also disclose personal data in the event that it is obliged to disclose it to an authorized third party in order to comply with any legal obligation, or to apply or enforce the present data. As much as possible, your data is hosted on servers located in the European Economic Area (EEA). However, since some of our service providers are located in countries outside the EEA, your personal data is processed in these countries. Some of these countries may have different regulations on the personal data of that of the European Union. In such a case, we pay particular attention to ensuring that this transfer is made in accordance with the applicable regulations and put in place safeguards ensuring a level of protection of your privacy and your fundamental rights equivalent to that offered by the European Union (notably through the use of the European Commission's Standard Contractual Clauses). Sur simple demande formulée à l'adresse mentionnée dans la rubrique « On simple request made to the address mentioned in the section "   Quels sont vos droits What are your rights   », nous pouvons vous fournir davantage d'informations sur ces transferts (notamment les clauses contractuelles types de la Commission Européenne). We can provide you with more information on these transfers (including the standard contractual clauses of the European Commission). Finally, we may disclose your personal data to third parties in order to comply with any legal obligation or administrative or judicial decision.
Your rights
You benefit from several rights concerning the processing of your personal data:
  • A right of access to your personal data, that is to say the right to receive a copy
  • A right of rectification, if your data proved to be erroneous or out of date, which will enable us to comply with our obligation to have current data concerning you,
  • A right to the erasure (or right to be forgotten) of your personal data, which may be limited in relation to our contractual or legal obligations,
  • A right to the portability of your data, that is to say the right to receive the personal data that we have provided you, in a structured computer format, commonly used, and to transmit it to any other controller,
  • A right of opposition, subject to justify reasons relating to your particular situation except in the context of a registration of your appeal, and the right to request the limitation of the processing of your personal data, in certain cases provided for by the regulations
  • A right of opposition to all commercial prospecting (including profiling when it is used),
  • A right to withdraw your consent at any time, for the purposes for which we have collected your consent.
You also have the option of defining general or specific guidelines for certain treatments for the retention, deletion and communication of your Personal Data in the event of your death. You can change or delete these guidelines at any time. You can inform us of these specific instructions by writing to the address mentioned above. To exercise any of your rights , you can contact us via the tab "contact us" And / or via 0809 362 882 by justifying your identity You have the right to register for free on the opposition list Bloctel, managed by the company Opposetel, so as not to be subject to commercial solicitations by phone, by visiting the website https: //conso.bloctel .com Finally, you have the right to lodge a complaint with the CNIL about the processing of your personal data. We encourage you to contact us before any claim, so that we try to solve your problem together.
Link to other information
We may also collect automated technical information about you when you visit motrio.fr , including your IP address, your browser settings, through plotters (cookies). For more information, we invite you to consult our cookies policy .
Modification of the information on the protection of your personal data
We may occasionally modify this information. Where necessary or required, we will notify you and / or seek your consent. We invite you to consult it during each visit to get acquainted with its latest version.

Last edited 08/11/2018

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